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Delete Your Account

Last updated: September 22, 2026

You can delete your Worlduu account yourself from the app or the website. You can also delete it on the web (worlduu.com) if you have uninstalled the app or never installed it.

This page restates the retention and user-rights terms of our Privacy Policy (worlduu.com/privacy) as a step-by-step guide.

1. How to delete

  • In the app: sign in → Settings → Delete account → type the confirmation text DELETE → Permanently delete account.
  • On the web: sign in at worlduu.com → Settings (worlduu.com/settings) → Delete account → type the confirmation text DELETE → Permanently delete account.
  • If you cannot sign in: email a deletion request to the contact below from the email address you signed up with. We process it after verifying your identity.

2. What is processed immediately on deletion

  • Profile: nickname, profile photo, country, languages, bio, interests and preference answers, and the AI-matching profile (synthesized text, embedding, summary) are deleted or replaced with non-identifying values.
  • Sign-in data: email, password, and Google link are destroyed and sign-in sessions are terminated. You cannot sign in to the same account again, and it cannot be restored.
  • Device and location data: web and app push notification tokens and your most recent location coordinate are deleted.
  • Host console subscription: if you have an active subscription, cancellation is scheduled at deletion (it ends when the current billing period ends) and you are not billed again.

3. What is retained after deletion

  • Transaction and settlement records: credit purchases, spending, gifts, donations, payment records, and withdrawal requests and payouts are retained for statutory periods required by commerce laws (e.g., transaction records up to 5 years), then destroyed. They remain only under an internal identifier with account-identifying elements removed.
  • Anti-abuse records: sign-up signals (hashed email, device fingerprint, and IP, plus browser information) and location-spoofing detection evidence (speed, distance, country code) may be retained to prevent ban evasion.
  • Chat messages and uploaded content: remain in a form where the author is no longer identifiable (preserving conversation context for other participants).
  • Audit records of operator actions.

4. Before you delete

  • Remaining credits: after deletion, credits left in the account can no longer be used or withdrawn. If you have withdrawable credits, request a withdrawal first and delete the account after the payout is complete.
  • You cannot delete the account while a withdrawal request is being processed (possible once it ends as paid, rejected, or failed).
  • If the account is frozen because of a payment dispute (chargeback or refund), deletion is not possible until the investigation is closed.
  • If the cancellation of a host console subscription cannot be confirmed with the payment provider, deletion is stopped. Please try again shortly.

5. Processing time

Your account is anonymized as soon as you confirm the deletion, and this cannot be undone. Records subject to statutory retention are destroyed when the retention period ends.

6. Contact

  • Contact: worlduu.official@gmail.com (the same privacy contact as in the Privacy Policy)